IN THE BEGINNING WAS THE WORD

IRSA Website Redesign​

Improving B2B Printing Equipment Sales Through Strategic UX​

Details

Business Impact

Shorter customer path from visit to inquiry or consultation

Role

UI/UX Designer

Industray

Industrial Printing Equipment

Project Overview

IRSA is an Iranian company specializing in the sale of printing machines, equipment, and related professional printing services, serving a broad spectrum of small businesses and manufacturers across the country. With an active product portfolio of over 30 machines and accessories, IRSA’s online platform attracts several thousand monthly visitors, but previously struggled to turn interest into high-quality leads.

Where the Website Fell Short

Despite a growing digital audience, IRSA’s legacy website was hard to navigate, cluttered, and lacked clear paths to inquiry—leaving many visitors confused or exiting before meaningful engagement. Missing trust signals and product segmentation further hampered credibility, particularly among B2B buyers requiring reassurance and detailed specs.

Prospective Business Impact

30+ products spanning digital and UV flatbed printers, inks, and print accessories
 Typically 2,000–3,000 website visitors per month, mostly equipment evaluators and SME owners
Lower-than-average website conversion rate (under 1%), limiting new business and service requests
Repetitive product and CTA layouts that failed to guide or convince potential customers

Why a Redesign Was Critical

In an industry where purchase decisions are complex and often high-investment, a lack of clarity and poor digital experience not only reduces inquiries—it can drive customers to competitors. Recent studies show:

Local Findings

For Iranian SMEs, quick expert access and price/product transparency are leading factors in supplier selection (Local IRSA survey, 2024).

Why Information Architecture and UX Matter

Making it easy for buyers to discover, understand, and confidently inquire about equipment drives tangible business value. Clarity, transparency, and specialist access on the website are not just nice-to-haves—they’re essential differentiators for B2B equipment sellers like IRSA in a competitive digital landscape.

Research

Initial research included a competitive UX/UI review of regional and international print solution brands. Interviews with 7 target customers (including print shop owners, purchasing agents, and service technicians) surfaced shared priorities:

  • Rapid access to detailed product/service information.

  • Reassuring signals of technical expertise and business legitimacy.

  • Seamless avenues to connect with company specialists.

Problems

A thorough audit of the previous homepage highlighted critical obstacles that shaped the redesign:

  • Lack of Visual Hierarchy: Overcrowded banners, mixed product teasers, and interspersed supplier logos resulted in a noisy first impression that diluted Irsa’s core value proposition.

  • Inconsistent Branding: Irregular font styles, color palettes, and logo placements undermined trust and created a less professional image.

  • Navigation Overload: Excessive menu items and overlapping CTAs confused users and extended time-to-goal.

  • Poor Content Segmentation: Grouping multiple unrelated products and repetitive calls-to-action led to decision fatigue and cognitive overload.

  • Inefficient Information Architecture: Key differentiators—such as quality guarantees and customer support—were hidden or scattered, making it difficult for users to identify reasons to trust Irsa at a glance.

  • Unbalanced White Space: Some content sections were cramped, while others were sparsely populated, leading to a sense of disarray rather than clarity.

  • Dense, Unhelpful Footer: A cluttered footer with multiple addresses and contact points undercut user confidence and hampered ease of navigation.

These issues signaled the necessity for a streamlined, trust-focused, and conversion-oriented UX/UI overhaul.

Screenshot 1
Screenshot 2

Design Process

Drawing from research insights and identified usability pain points, I structured the redesign around clear user-centered principles and iterative validation. I began by developing actionable personas and mapping revised user flows that prioritized simplicity and streamlined access to key features. Initial concepts were represented as low-fidelity sketches, progressing to high-fidelity prototypes that were repeatedly tested and refined with both users and stakeholders.

Throughout the process, I closely collaborated with the client to ensure the final product authentically reflected their brand vision and unique preferences. I actively infused client feedback and taste into key design decisions—from color palette adjustments to the presentation style of product information. At the same time, I provided professional guidance on best practices for user experience, proposing several enhancements to visual hierarchy and navigation structure. While some of these suggestions were embraced, others were set aside in favor of aligning with the client’s established brand identity and business priorities.

The solution focused on delivering a conversion-optimized, easy-to-navigate website experience:

  • Clear visual hierarchy: The design is anchored by a strong hero section that immediately communicates Irsa’s main value, while a concise and intuitive menu directs B2B buyers to the most critical sections.

  • Simplified navigation: Every menu item and navigational path is optimized for quick access, reducing confusion and friction throughout the user journey.

  • Trust signals: Key benefit icons such as “Customer Satisfaction,” “Product Guarantee,” and “On-time Delivery” are interwoven with well-placed CTAs for expert consultation, visibly building credibility on every page.

  • Organized product pages: Immersive product renders are paired with detailed feature specifications, both in bulleted highlights and structured tables, while options for catalog downloads and direct contact are never more than one click away.

  • Consistent branding: The cohesive visual identity is shaped by a harmonized color palette, modern fonts, and a unified design system—presenting Irsa as a confident and professional partner.

The revamped visual language amplifies these strengths through:

  • Ample white space and thoughtful grouping, making content easily scannable and reducing cognitive overload.

  • Prominent product imagery and clean iconography that reinforce key value propositions and visually guide users.

  • High-contrast text and clear call-to-action buttons to encourage meaningful user engagement.

  • Partnership and credibility signals, visually integrating Irsa’s trusted partners and making support channels obvious.

  • A streamlined, unified footer that includes essential contact information and bolsters the brand’s authority.

By continually iterating on these elements based on feedback and rigorous usability testing, the final design ensures not only a seamless user experience but also tangible improvements in visitor engagement and conversion opportunities.

Rejected Wireframes & UIs

New Sitemap

Approved Wireframes Of Homepage & Product Page

Approved Wireframes Of Homepage

Approved Wireframes Of Product Page

Results

Following the redesign, Irsa Toseh Amin’s digital platform delivered measurable improvements:

  • Reduced friction: Users now reach critical product or consultation touchpoints in fewer steps.

  • Enhanced trust: Consistent design and prominent support features increased brand perception and user confidence.

  • Higher engagement: Internal reports and stakeholder feedback confirm increased inquiries and catalog downloads.

  • Positive user sentiment: Both stakeholders and pilot users highlighted the easier navigation, professional appearance, and readiness to engage with Irsa’s sales and technical teams.

This transformation demonstrates that user-focused, visually coherent design drives not only clarity and trust, but also tangible business results in the B2B technology sector.

Screenshot 1
Screenshot 2